Pan Pacific Hanoi

I spent 4 nights in a Pacific Club Room (with Executive lounge access) Although the hotel is a couple of years old, my room and bathroom were in tip top condition. Everyday I enjoyed the included afternoon tea, while in the evenings those present enjoyed tasty snacks with a large selection of wine, beer and other drinks to choose from. What impressed me the most, was the personal attention given to me by the hostesses, Zen and Linh amongst others who ensured that I received the required service and snacks promptly. The Pan Pacific hotel is right on West Lake. Hop on Hop Off buses stop near the hotel. There are several mini markets, pharmacies, beauty and massage shops nearby. It is safe to walk around the hotel day or night. Very important is the fact that the rooms are soundproof. I slept like a happy baby every night. The views from the Summit on the 20th floor are almost overwhelming( when the weather is not foggy😇) I also visited the sauna and jacuzzi on the 4th floor, on 2 occasions.

The hotel is well located by the lake. There are good restaurants on site. Service is very good overall. In particular, the Chinese restaurant on the first floor stands out.

Lovely location and brilliant view from summit Sky bar area

- perfect location with convenient stores, cafe and restaurants around - nice lake view, can go for a walk when weather is pleasant - very friendly and helpful staff, if you order food on Grab they can actually deliver to your room, some of the other hotels i stayed in Vietnam usually call me to go down and collect the food by myself - love the desk against the big window with nice view and sunlight

Lake view was plus and near to the old quarters. Hotel and room was clean. Room was spacious. Staff were helpful and attentive. Wide spread of food for the buffet. The wellness centre where I had a massage was fantastic.