Pan Pacific Hanoi

I spent 4 nights in a Pacific Club Room (with Executive lounge access) Although the hotel is a couple of years old, my room and bathroom were in tip top condition. Everyday I enjoyed the included afternoon tea, while in the evenings those present enjoyed tasty snacks with a large selection of wine, beer and other drinks to choose from. What impressed me the most, was the personal attention given to me by the hostesses, Zen and Linh amongst others who ensured that I received the required service and snacks promptly. The Pan Pacific hotel is right on West Lake. Hop on Hop Off buses stop near the hotel. There are several mini markets, pharmacies, beauty and massage shops nearby. It is safe to walk around the hotel day or night. Very important is the fact that the rooms are soundproof. I slept like a happy baby every night. The views from the Summit on the 20th floor are almost overwhelming( when the weather is not foggy😇) I also visited the sauna and jacuzzi on the 4th floor, on 2 occasions.

The hotel is well located by the lake. There are good restaurants on site. Service is very good overall. In particular, the Chinese restaurant on the first floor stands out.

Breakfast was excellent - huge range of options. Staff in the Club lounge were excellent. Food offerings in club lounge was limited compared with other hotel chains. Concierge & front desk staff were very helpful

Great 5 star hotel with exceptional service! The concierge was very helpful and the staff very attentive. We had the room with a view to the temple in the water, very beautiful. Bed was very comfortable. We also tested the varm inside pool which was great, and the sauna and hot jacuzzi. And I had a very good massage. We highly recommend this hotel and would love to come again!

The staff were extremely helpful. I left my wallet and phone in a taxi and they did everything they could to help. Eventually my items were returned and I'll always remember the willingness to help us.